Any person who comes to the Campus Health Services for care will be provided emergency care if needed. Any member of the provider staff can make the decision whether a medical emergency exists. If the level of emergency care needed is beyond the capability of Campus Health Services, arrangements will be made to assure that emergency care is available. This may involve referral to the Flagstaff Medical Center Emergency Department, calling for an ambulance transport, or referral to an urgent care facility.
If no medical emergency exists, then persons may be denied care only under the following conditions while these conditions exist:
The person is not eligible for care according to ADM02 Eligibility Policy.
Campus Health Services is not open for patient care at the time the person presents for care.
The person exhibits belligerent, combative or abusive behavior toward another patient or toward a member of Campus Health Services staff.
The person is obviously under the influence of alcohol or another drug which interferes with their ability to give a history or comply with a plan of management.
A patient may be limited access to particular health care providers when necessary. This may occur as the result of a provider being uncomfortable with a patient due to a previous encounter.
Patient Services staff has the authority and responsibility to determine eligibility for care. If their determination is being questioned by the person seeking care, the Patient Services staff may ask for assistance from a Supervisor.
If the person seeking care states that they have a medical emergency, the Patient Services staff should ask a nurse or a member of the provider staff to evaluate the person for the presence of a medical emergency.
If a person is denied care for any of the above reasons and exhibits disruptive behavior, the University Police Department may be called. If the person threatens another patient or staff member, the Police Department must be called.