Academic Catalog

Policy Statement

This explains the reason for and process for using interpreting services.

Reason For This Policy

Recognizing that some patients of Campus Health Services are not able to communicate sufficiently in English to facilitate an accurate assessment of their health problems CHS has contracted with an outside interpreting service to provide patient interpretation services by telephone.  Services are currently provided by InSync Interpreters.  Interpretation in 190 languages is available 24 hours a day 365 days a year.

Entities Affected By This Policy

All staff at Campus Health Services.

Who Should Know This Policy

All staff at Campus Health Services.

Definitions

An interpreter is an active participant in a cross-cultural/lingual interaction, assisting the provider in understanding the beliefs and practices of the client's culture and assisting the client in understanding the dominant culture, by providing cultural as well as linguistic links.

Policy

Campus Health will maintain a contract to provide interpreting services to be used by an staff member when needed.

Responsibilities

Chief of Operations will maintain the contract with an interpreting service company.

Procedures

1. Providers may access interpreting services via any telephone using the dual handset kit assembled for portable use.  Provider may also choose to use a speaker phone in their office.  Confidentiality must be maintained.
2. Services are accessed by dialing 866-501-2002.  Provide the coordinator for interpreting with the facility name (Campus Health Services @ Northern Arizona University), language requested, provider name, and contact phone number.
3. Interpreting Tips include:
   1. Use relatively short statements.
   2. Allow time for the interpreter to speak.
   3. Don’t carry on side conversations with anyone.
   4. Remember that interpreters will interpret your emotion, tone, style and pace.
4. Interpreting service maintains a quality control system and accepts feedback either on-line, by fax, a call to our representative, or a direct call back to the toll-free number.     

Related Information

Forms or Tools

There are no forms or tools associated with this policy.

Cross-References

There are no cross-references associated with this policy.

Sources

There are no external sources associated with this policy.

Appendix

None.

Insert your content here